Topic Suggestion for contact

(Formerly the "Support, Feedback and Forum Announcements" forum.)
Please help us make Online Book Club even better! Please post suggestions, feedback and ideas for new features. Wild brainstorming and potentially 'crazy ideas' are super-strongly encouraged! :)

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IMPORTANT: The Public Suggestion Box is NOT for discussing issues with the Review Team. If you are a reviewer and need help, please first check the Review Team Page and then if you still need help use the Review Team Support Forum. If you are an author and need help, please first check the Author Dashboard and if that does not resolve your issue use the private contact form. For reference, there is a contact link on every page of the website.

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To ensure the above procedures are used, posts by new members in the Suggestion Box will be held for moderation.

There are over 240,000 members at OnlineBookClub.org. Following the proper procedures to get help or make suggestions actually helps us help you much faster.
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Please do not discuss issues related to the Review Team in the Public Suggestion Box. If you have an issue or question related to the review Team, please check either the Author Dashboard (if you are an author or publisher), or check the Review Team Page (if you are a reviewer).
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Kitten69
Posts: 18
Joined: 18 Feb 2018, 16:03
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Latest Review: Diary of a Snoopy Cat by R.F. Kristi

Topic Suggestion for contact

Post by Kitten69 » 04 Jul 2018, 15:04

I do not know if anyone has suggested this in the past, but I have looked at every page for some indication of who to contact regarding questions on a review submission, per the recommendation in the contact forms but have been unable to locate any page moderator information on these pages.

I wonder if it is possible to have whoever edits/audits the review submissions to include their name and contact information for questions or problems that may arise when we submit a review? Also, maybe we could included contact information for the page moderators, as it is suggested in the contact forms. When you first pull up the page, it lists several options to chose from and as my question was regarding an issue with submission I chose that option and it showed to go to the team review pages and directly contact the page moderator, but there is no contact information provided (not even a name). Ultimately, being new and not knowing anyone I had to resort to a generic contact to ask my questions and just hope that someone will be able to assist me.

Hope everyone has a safe and Happy 4th of July and look forward to working with you all.

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CatInTheHat
Bookshelves Moderator
Posts: 2075
Joined: 31 May 2016, 11:53
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2017 Reading Goal: 52
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Favorite Book: Cry the Beloved Country
Currently Reading: Rogue Captain
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Post by CatInTheHat » 04 Jul 2018, 17:49

Editors are anonymous. It is with intention. Editors are not to know whose review they edited and reviewers are not to know who edited their review. It keeps editors from being biased.
Life without a good book is something the CatInTheHat cannot imagine.


Grateful to get the opportunity to explore new books with those in the OBC.

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Miriam Molina
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Post by Miriam Molina » 06 Jul 2018, 20:44

I have used the contact page myself and have received immediate help. Gravy, Gali and Scott have been most accommodating. The automatic response page promises a reply within 72 hours, but I can't recall waiting more than 7 hours.

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