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Email Verification Help

(Formerly the "Support, Feedback and Forum Announcements" forum.)
Please help us make Online Book Club even better! Please post suggestions, feedback and ideas for new features. Wild brainstorming and potentially 'crazy ideas' are super-strongly encouraged! :)

For new members (or old members who run into an issue), please make a post in this forum asking any questions you have about using the site and how it works that are not answered in the FAQ. Not only are we happy help you, but also we can use your feedback to make the site better for tomorrow's new member! A lot of the instructions throughout the site and answers in the FAQ are there because someone else pointed out that it wasn't clear before.

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IMPORTANT: The Public Suggestion Box is NOT for discussing issues with the Review Team. If you are a reviewer and need help, please first check the Review Team Page and then if you still need help use the Review Team Support Forum. If you are an author and need help, please first check the Author Dashboard and if that does not resolve your issue use the private contact form. For reference, there is a contact link on every page of the website.

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To ensure the above procedures are used, posts by new members in the Suggestion Box will be held for moderation.

There are over 240,000 members at OnlineBookClub.org. Following the proper procedures to get help or make suggestions actually helps us help you much faster.

Re: Email Verification Help

Post Number:#121 by Scott
» 11 Apr 2017, 14:45

@bookowlie The problem is with AOL. AOL is sometimes bouncing email to you with no notice to you that you are missing the email.

Most email providers would put the email in a special junk/spam folder. But AOL is simply blocking the emails with no notice to you.

You will want to contact AOL about the problem.
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Re: Email Verification Help

Post Number:#122 by bookowlie
» 11 Apr 2017, 15:50

@Scott The problem appears to have resolved itself. I just received two days of Forum alerts as well as the email verification email.
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Re: Email Verification Help

Post Number:#123 by Scott
» 11 Apr 2017, 15:56

@bookowlie It appears to be an intermittent problem with AOL. My guess is that sometimes AOL detects a large amount of emails going out at one time and then marks them as suspected junk/spam because of that. It's not a surprise that it sometimes gets picked up by a junk/spam filter, especially because we have over 140,000 members, and with Book of the Day there are huge bulk emails going out to subscribers. The problem with certain email providers like AOL is that they block email with no notice to the recipient at all that email is blocked and missed. It's likely to re-occur the next time AOL falsely marks the email as junk/spam, which will almost certainly happen.
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

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Re: Email Verification Help

Post Number:#124 by nightnurse
» 12 Apr 2017, 16:29

I don'tknow what is going on with this site I had already been verified and have been receiving e-mails from here, I even receive e-mail from your twitter posts
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Re: Email Verification Help

Post Number:#125 by Scott
» 13 Apr 2017, 10:32

nightnurse wrote:I don'tknow what is going on with this site I had already been verified and have been receiving e-mails from here, I even receive e-mail from your twitter posts

@nightnurse For help, please answer all of the questions in the original post in this topic.

If you were verified/subscribed d and become unverified/unsubscribed, that means either you unsubscribed manually yourself by clicking an unsubscribe OR emails to you bounced. In either case, you would simply need to re-verify your email to resubscribe.
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Re: Email Verification Help

Post Number:#126 by Jazzed063
» 13 Apr 2017, 16:11

Hi Scott,
I recently contacted you because my email had changed, but I have not received a reply. What do I need to do? I'd like to get back in the site if possible. Thanks!
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Re: Email Verification Help

Post Number:#127 by Scott
» 14 Apr 2017, 12:05

Jazzed063 wrote:Hi Scott,
I recently contacted you because my email had changed, but I have not received a reply. What do I need to do? I'd like to get back in the site if possible. Thanks!
Debbie Skripkunis

Hi, Debbie,

You must be logged into the site to post that reply, so it does seem you were able to log in. There is a contact link on every page of the website. If you use the contact form on the website, you should get a reply within 48 hours.

Thank you,
Scott
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

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Re: Email Verification Help

Post Number:#128 by AYOFUNMI
» 26 Apr 2017, 15:59

Still waiting for email verification.
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Re: Email Verification Help

Post Number:#129 by Scott
» 27 Apr 2017, 11:31

AYOFUNMI wrote:Still waiting for email verification.

@AYOFUNMI For assistance, you must answer all the numbered questions in the first post in this topic.
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid
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Re: Email Verification Help

Post Number:#130 by bookowlie
» 30 Apr 2017, 13:06

@Scott - I just received an automatic private message that my emails are bouncing and that if it's not rectified, my account might be deactivated. Is this for the BOTD subscription only or my entire account?

-- 30 Apr 2017, 14:09 --

This is what it says on the AOL troubleshooting FAQ's -

Additional Troubleshooting for Domain Admins/Email Service Providers
If you're still not able to receive emails sent from a specific sender, please request the sender's email service provider to contact AOL Postmaster.

Note: For more information, please visit the AOL Postmaster website.
Last edited by bookowlie on 30 Apr 2017, 13:30, edited 1 time in total.
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Re: Email Verification Help

Post Number:#131 by gali
» 30 Apr 2017, 13:26

bookowlie wrote:I just received an automatic private message that my emails are bouncing and that if it's not rectified, my account might be deactivated. Is this for the BOTD subscription only or my entire account?

-- 30 Apr 2017, 14:09 --

This is what it says on the AOL troubleshooting FAQ's -

Additional Troubleshooting for Domain Admins/Email Service Providers
If you're still not able to receive emails sent from a specific sender, please request the sender's email service provider to contact AOL Postmaster.

Note: For more information, please visit the AOL Postmaster website.


I will tag @"Scott" for you.
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Re: Email Verification Help

Post Number:#132 by bookowlie
» 30 Apr 2017, 13:33

@Gali @Scott Thanks Gali. I do receive other types of OBC emails such as a response to an error report for a review book. I can understand if my BOTD subscription might get deactivated, but I have been a member for a long time and it seems overly harsh to have my entire account potentially deactivated over this. I have had intermitten problems with receiving alerts about posts, PM's, etc. in the past, but have never before received a PM telling me my account might be deactivated.
As you slide down the bannister of life, may the splinters never point in the wrong direction. - Irish blessing
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Re: Email Verification Help

Post Number:#133 by Scott
» 01 May 2017, 08:37

bookowlie wrote:@Gali @Scott Thanks Gali. I do receive other types of OBC emails such as a response to an error report for a review book. I can understand if my BOTD subscription might get deactivated, but I have been a member for a long time and it seems overly harsh to have my entire account potentially deactivated over this. I have had intermitten problems with receiving alerts about posts, PM's, etc. in the past, but have never before received a PM telling me my account might be deactivated.

@bookowlie If the account was deactivated, it would actually just be to require re-verification of the email. In other words, you would just need to click have special verification link sent to your email address and then click that link to verify the email works. That would show the email is working again.

Part of the problem is that email providers like AOL are more likely to block emails from a sender (OnlineBookClub) if the sender sends many emails that get bounced, namely to email addresses that don't exist. So if we don't deactivate non-working email addresses it makes the problem even worse. But you would be able to instantly re-activate the account on your own if that happened by re-verifying the email. Also, the bounce count is reset as soon as you re-activate your Book of the Day subscription so that will solve the problem before the entire account gets deactivated pending re-verification.

I'm very sorry for the trouble and inconvenience.

I have no idea why some email providers like AOL choose to bounce suspected junk mail instead of putting it in a junk folder, or at least giving the receiver the option to whitelist the sender somehow.
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid
Publishing Contest ~ 960 Votes ~ View Scott's Entry
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Re: Email Verification Help

Post Number:#134 by bookowlie
» 01 May 2017, 09:43

@Scott - Thanks for the additional info, although I am not too happy that my account might be temporarily de-activated. The Online Book Club email that I receive alerts from is on my list of contacts/address list. I also contacted AOL, but have not heard back from them yet.

-- 01 May 2017, 20:48 --

@Scott - I received an email reply from AOL Support today. The customer rep asked a series of questions such as did I receive emails from this sender previously (yes), when did the problem start, etc. She also asked if the sender (you) are getting an error or bounce message and to provide the exact text of that message. Is that something you can give me so I can pass it along?
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Re: Email Verification Help

Post Number:#135 by gali
» 01 May 2017, 23:43

I will tag @"Scott" for you.
In the case of good books, the point is not to see how many of them you can get through, but rather how many can get through to you." (Mortimer J. Adler)
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