Email Verification Help

(Formerly the "Support, Feedback and Forum Announcements" forum.)
Please help us make Online Book Club even better! Please post suggestions, feedback and ideas for new features. Wild brainstorming and potentially 'crazy ideas' are super-strongly encouraged! :)

For new members (or old members who run into an issue), please make a post in this forum asking any questions you have about using the site and how it works that are not answered in the FAQ. Not only are we happy help you, but also we can use your feedback to make the site better for tomorrow's new member! A lot of the instructions throughout the site and answers in the FAQ are there because someone else pointed out that it wasn't clear before.

---

IMPORTANT: The Public Suggestion Box is NOT for discussing issues with the Review Team. If you are a reviewer and need help, please first check the Review Team Page and then if you still need help use the Review Team Support Forum. If you are an author and need help, please first check the Author Dashboard and if that does not resolve your issue use the private contact form. For reference, there is a contact link on every page of the website.

---

To ensure the above procedures are used, posts by new members in the Suggestion Box will be held for moderation.

There are over 240,000 members at OnlineBookClub.org. Following the proper procedures to get help or make suggestions actually helps us help you much faster.
Forum rules
Please do not discuss issues related to the Review Team in the Public Suggestion Box. If you have an issue or question related to the review Team, please check either the Author Dashboard (if you are an author or publisher), or check the Review Team Page (if you are a reviewer).
Post Reply
User avatar
Scott
Site Admin
Posts: 3096
Joined: 31 Jul 2006, 23:00
Favorite Author: Voltairine de Cleyre
Favorite Book: Of Mice and Men
Currently Reading: Shot Down: The True Story of Pilot Howard Snyder and the Crew of The B-17 Susan Ruth
Bookshelf Size: 206
Reviewer Page: onlinebookclub.org/reviews/by-scott.html
Reading Device: B00L89V1AA
2017 Reading Goal: 36
Goal Completion: 27
Publishing Contest Votes: 960
fav_author_id: 2660
Location: CT
Contact:

Email Verification Help

Post by Scott » 07 Jan 2016, 11:47

For several different reasons, an email address may need to be verified. For instance, to subscribe to the Book of the Day requires verifying your email.

Normally, the process is very simple: You click the button to be sent the verification email, then you click the link in the email message, then your email is verified. Simple as that. Usually.

If you aren't getting the email verification link, please try the following in the listed order:
  1. Have the verification email resent. There should be a resend button on the appropriate page.
  2. Double-check your spam-junk folder.
  3. Double-check your email address is correct. It should be listed near the resend button.
  4. Add noreply@onlinebookclub.org to your whitelist or approved senders, etc.
  5. Contact your email provider about the problem. Since we may have never emailed you before, your email provider may be blocking the email by mistake. Most email providers put these emails into a special folder for suspected junk/spam, but some email providers are much less user-friendly and just delete the emails without notice to you.
  6. Switch email providers. Ours is probably not the only email you are missing.
  7. Post a reply in this topic explaining the steps you have taken to resolve the issue, especially in regard to step 5. I will do my best to help you.
When replying, to get help you must explain what happened when tried all the steps abov,e AND you must include what your email provider said about the issue when you asked them about the issue.
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid

User avatar
bookowlie
Special Discussion Leader
Posts: 6450
Joined: 25 Oct 2014, 09:52
Favorite Book: The Lost Continent
Currently Reading:
Bookshelf Size: 259
Reviewer Page: onlinebookclub.org/reviews/by-bookowlie.html
Latest Review: "The Amazing A-Muse-ing Lillian" by Maria Bakalis
2017 Reading Goal: 52
Goal Completion: 94

Post by bookowlie » 07 Jan 2016, 13:25

Done and done. :)
As you slide down the bannister of life, may the splinters never point in the wrong direction. - Irish blessing

User avatar
bluemel4
Previous Member of the Month
Posts: 5220
Joined: 01 Mar 2015, 14:43
Favorite Author: Anne Bishop
Currently Reading: The Dark Tower, Books 1-3
Bookshelf Size: 256
Reviewer Page: onlinebookclub.org/reviews/by-bluemel4.html
Latest Review: "Severed Threads" by Kaylin McFarren
Reading Device: B00JG8GOWU
2017 Reading Goal: 0
fav_author_id: 6086
Location: Chicago, IL

Post by bluemel4 » 07 Jan 2016, 13:35

Done!
"Life is a journey, not a destination" --Ralph Waldo Emerson

User avatar
gali
Site Admin
Posts: 24934
Joined: 22 Oct 2013, 07:12
Favorite Author: Agatha Christie
Favorite Book: Pride and Prejudice
Currently Reading: Chaos in Cuba
Bookshelf Size: 1686
Reviewer Page: onlinebookclub.org/reviews/by-gali.html
Latest Review: "Enough Rope" by P.L. Doss
Reading Device: B00I15SB16
2017 Reading Goal: 100
Goal Completion: 98
fav_author_id: 2484
Location: Lost in a good book

Post by gali » 07 Jan 2016, 13:40

Done! 8)
In the case of good books, the point is not to see how many of them you can get through, but rather how many can get through to you." (Mortimer J. Adler)

User avatar
Scott
Site Admin
Posts: 3096
Joined: 31 Jul 2006, 23:00
Favorite Author: Voltairine de Cleyre
Favorite Book: Of Mice and Men
Currently Reading: Shot Down: The True Story of Pilot Howard Snyder and the Crew of The B-17 Susan Ruth
Bookshelf Size: 206
Reviewer Page: onlinebookclub.org/reviews/by-scott.html
Reading Device: B00L89V1AA
2017 Reading Goal: 36
Goal Completion: 27
Publishing Contest Votes: 960
fav_author_id: 2660
Location: CT
Contact:

Post by Scott » 07 Jan 2016, 14:03

Thank you, everyone :)

I think this will make the system work better for everyone. With that said, I am truly sorry for the inconvenience.
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid

User avatar
MsMartha
Posts: 531
Joined: 27 Nov 2015, 13:41
Currently Reading: Collected Works of Algernon Blackwood (Unabridged)
Bookshelf Size: 97
Reviewer Page: onlinebookclub.org/reviews/by-msmartha.html
Latest Review: "9 Realities of Caring for an Elderly Parent" by Stefania Shaffer
Reading Device: B00IKPYKWG
2017 Reading Goal: 25
Goal Completion: 80
Location: Rochester, NY

Post by MsMartha » 07 Jan 2016, 16:21

I haven't gotten the email verification yet--possibly because I've been having issues with my email most of today. I'll recheck tomorrow and try the resend if necessary--and I'll change to a different email address if all else fails.

User avatar
anonanemone
Posts: 561
Joined: 07 Sep 2015, 22:30
Favorite Author: So many...
Favorite Book: Tinder Stricken
Currently Reading: Outland Exile
Bookshelf Size: 897
Reviewer Page: onlinebookclub.org/reviews/by-anonanemone.html
Latest Review: "The Shark in the Park" by Mark Watson
Reading Device: B00I15SB16
2017 Reading Goal: 100
Goal Completion: 0
Location: Georgia

Post by anonanemone » 07 Jan 2016, 16:45

I've done mine too.

When does the new scoring kick in? That essentially sets a deadline for email verification if you don't want your points to take a hit.
The world lives between those who say it cannot be done and those who say that it can. And in my experience, those who say that it can be done are usually telling the truth. --Lord Vetinari (Discworld, Raising Steam)

User avatar
Scott
Site Admin
Posts: 3096
Joined: 31 Jul 2006, 23:00
Favorite Author: Voltairine de Cleyre
Favorite Book: Of Mice and Men
Currently Reading: Shot Down: The True Story of Pilot Howard Snyder and the Crew of The B-17 Susan Ruth
Bookshelf Size: 206
Reviewer Page: onlinebookclub.org/reviews/by-scott.html
Reading Device: B00L89V1AA
2017 Reading Goal: 36
Goal Completion: 27
Publishing Contest Votes: 960
fav_author_id: 2660
Location: CT
Contact:

Post by Scott » 07 Jan 2016, 20:48

@MsMartha Let me know if the issue isn't resolved for you.

@anonanemone I hope to have the new scoring formula in place sometime tomorrow.
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid

User avatar
kio
Special Discussion Leader
Posts: 773
Joined: 17 Apr 2014, 21:52
Favorite Author: Janet Evanovich
Favorite Book: Evermore
Currently Reading:
Bookshelf Size: 523
Reviewer Page: onlinebookclub.org/reviews/by-kio.html
Latest Review: "A Twist of Fate" by Mark W. Johnson
Reading Device: 1400697484
2017 Reading Goal: 0
fav_author_id: 2658

Post by kio » 08 Jan 2016, 01:18

I've tried all of the above and haven't received any verification code. This email has worked before, but hasn't received any messages for a while. All email addresses I received messages from in the past have been add to the whitelist. I used a different email, but it isn't my preferred email. is there something different i have to do for comcast?
"Books are unique portable magic."-Stephen King

User avatar
Scott
Site Admin
Posts: 3096
Joined: 31 Jul 2006, 23:00
Favorite Author: Voltairine de Cleyre
Favorite Book: Of Mice and Men
Currently Reading: Shot Down: The True Story of Pilot Howard Snyder and the Crew of The B-17 Susan Ruth
Bookshelf Size: 206
Reviewer Page: onlinebookclub.org/reviews/by-scott.html
Reading Device: B00L89V1AA
2017 Reading Goal: 36
Goal Completion: 27
Publishing Contest Votes: 960
fav_author_id: 2660
Location: CT
Contact:

Post by Scott » 08 Jan 2016, 08:52

kio wrote:I've tried all of the above and haven't received any verification code. This email has worked before, but hasn't received any messages for a while. All email addresses I received messages from in the past have been add to the whitelist. I used a different email, but it isn't my preferred email. is there something different i have to do for comcast?
@kio what did Comcast say about it?

Are you receiving email to the one you have associated with your account now (hotmail)?
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid

User avatar
MsMartha
Posts: 531
Joined: 27 Nov 2015, 13:41
Currently Reading: Collected Works of Algernon Blackwood (Unabridged)
Bookshelf Size: 97
Reviewer Page: onlinebookclub.org/reviews/by-msmartha.html
Latest Review: "9 Realities of Caring for an Elderly Parent" by Stefania Shaffer
Reading Device: B00IKPYKWG
2017 Reading Goal: 25
Goal Completion: 80
Location: Rochester, NY

Post by MsMartha » 08 Jan 2016, 14:08

Scott wrote:@MsMartha Let me know if the issue isn't resolved for you.
OK, I've been trying to get this done, but no luck. The resend didn't work. I've been trying to change my email address and haven't had any luck with that, either--although I believe I've followed the directions to edit account settings on the control panel. I've tried using my current password, and changing to a new password--neither seems to work. LOL--now I'm afraid to close this down for fear I won't be able to sign in again. What do you suggest? Thanks!

User avatar
Scott
Site Admin
Posts: 3096
Joined: 31 Jul 2006, 23:00
Favorite Author: Voltairine de Cleyre
Favorite Book: Of Mice and Men
Currently Reading: Shot Down: The True Story of Pilot Howard Snyder and the Crew of The B-17 Susan Ruth
Bookshelf Size: 206
Reviewer Page: onlinebookclub.org/reviews/by-scott.html
Reading Device: B00L89V1AA
2017 Reading Goal: 36
Goal Completion: 27
Publishing Contest Votes: 960
fav_author_id: 2660
Location: CT
Contact:

Post by Scott » 08 Jan 2016, 14:40

MsMartha wrote:
Scott wrote:@MsMartha Let me know if the issue isn't resolved for you.
OK, I've been trying to get this done, but no luck. The resend didn't work. I've been trying to change my email address and haven't had any luck with that, either--although I believe I've followed the directions to edit account settings on the control panel. I've tried using my current password, and changing to a new password--neither seems to work. LOL--now I'm afraid to close this down for fear I won't be able to sign in again. What do you suggest? Thanks!
I'm sorry for all the trouble. What did your email provider say about the issue?
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid

User avatar
MsMartha
Posts: 531
Joined: 27 Nov 2015, 13:41
Currently Reading: Collected Works of Algernon Blackwood (Unabridged)
Bookshelf Size: 97
Reviewer Page: onlinebookclub.org/reviews/by-msmartha.html
Latest Review: "9 Realities of Caring for an Elderly Parent" by Stefania Shaffer
Reading Device: B00IKPYKWG
2017 Reading Goal: 25
Goal Completion: 80
Location: Rochester, NY

Post by MsMartha » 08 Jan 2016, 16:00

Scott wrote:
MsMartha wrote:
Scott wrote:@MsMartha Let me know if the issue isn't resolved for you.
I'm sorry for all the trouble. What did your email provider say about the issue?
To be honest, I haven't asked them. I did receive some emails from the Online Bookclub on 1/3/16. There's a reason for not asking--I've had some other issues over the past few months, and the provider has indicated that the issues were because of the sender, not the provider. Frankly, based on what the sender told me, I wasn't sure that was correct--so I switched that sender to my gmail account and it has worked well so far.

Since you're the admin, is there something you can do to update my email and password? I think I could send you a pm with info, rather than posting it here. Or maybe you can give me some specific instructions since the ones I tried on the User Control Panel didn't work--

Thanks so much for your help!

User avatar
Scott
Site Admin
Posts: 3096
Joined: 31 Jul 2006, 23:00
Favorite Author: Voltairine de Cleyre
Favorite Book: Of Mice and Men
Currently Reading: Shot Down: The True Story of Pilot Howard Snyder and the Crew of The B-17 Susan Ruth
Bookshelf Size: 206
Reviewer Page: onlinebookclub.org/reviews/by-scott.html
Reading Device: B00L89V1AA
2017 Reading Goal: 36
Goal Completion: 27
Publishing Contest Votes: 960
fav_author_id: 2660
Location: CT
Contact:

Post by Scott » 08 Jan 2016, 16:44

You can contact me privately with your new email address (gmail?) and I can update it for you. The contact link is in the footer of the site.
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid

User avatar
MsMartha
Posts: 531
Joined: 27 Nov 2015, 13:41
Currently Reading: Collected Works of Algernon Blackwood (Unabridged)
Bookshelf Size: 97
Reviewer Page: onlinebookclub.org/reviews/by-msmartha.html
Latest Review: "9 Realities of Caring for an Elderly Parent" by Stefania Shaffer
Reading Device: B00IKPYKWG
2017 Reading Goal: 25
Goal Completion: 80
Location: Rochester, NY

Post by MsMartha » 08 Jan 2016, 17:43

Scott wrote:You can contact me privately with your new email address (gmail?) and I can update it for you. The contact link is in the footer of the site.
I sent a pm--it's showing in my Outbox. Will it automatically send to you, or is there something I need to do? Thanks--

Post Reply

Return to “Public Suggestion Box”