Email Verification Help
- nataliefrantz
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Re: Email Verification Help
Thanks,
Natalie
- Dydo21
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- Scott
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@bookowlie The problem is with your email provider. The emails are being sent, but they are the ones bouncing the emails. You will need to contact AOL about the issue.bookowlie wrote: ↑16 Jul 2018, 10:28 Since the latest system update, I have been receiving email updates on a delayed basis - several hours later and sometimes the next day. This morning I can't do the BOTD giveaway because a message says my emails have bounced. Please help as my carryover entries are over 500 and I am very close to winning a gift card.
The issue of the emails appearing delayed is actually from them sometimes being automatically re-sent by OnlineBookClub.org after being bounced by your email provider.
"Non ignara mali miseris succurrere disco." Virgil, The Aeneid
- Farmgurl1
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Lynerd1945
- Chigozie Anuli Mbadugha
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Response: Done. No verification email resent.
Double-check your spam/junk folder.
Response: Done. No email about verification from OBC on it.
Double-check your email address is correct. It should be listed near the resend button.
Response: Email address is correct.
Add <EMAIL email="[email protected]">[email protected]</EMAIL> to your whitelist or approved senders, etc.
Response: done
Contact your email provider about the problem. Since we may have never emailed you before, your email provider may be blocking the email by mistake. Most email providers put these emails into a special folder for suspected junk/spam, but some email providers are much less user-friendly and just delete the emails without notice to you.
Response: Not yet done because I got the book of the day emails today for the 14th and 15th of July, but no verification email. if I do not get an email by the end of today, I will contact them.
Switch email providers. Ours is probably not the only email you are missing.
Response: I will if the problem persists. Thanks.
Please help. I don't want to lose my BOTD bonus entries.
- Scott
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You must include what your email provider said about the issue.
"Non ignara mali miseris succurrere disco." Virgil, The Aeneid
- MsTri
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Have the verification email resent. There should be a resend button on the appropriate page.
- DONE 3 times. Email not received.
Double-check your spam/junk folder.
- DONE. Email not in that folder.
Double-check your email address is correct. It should be listed near the resend button.
- DONE, not that I changed the email in the last 60 minutes, and it's been good for the last several months.
Add [email protected] to your whitelist or approved senders, etc.
- DONE. Email still not received, even in spam folder.
Contact your email provider about the problem. Since we may have never emailed you before, your email provider may be blocking the email by mistake. Most email providers put these emails into a special folder for suspected junk/spam, but some email providers are much less user-friendly and just delete the emails without notice to you.
- DONE. I HAVE been receiving email from you for over a year now and it hadn't been an issue until the website "update." I'm also not missing any other mail and have received all three test emails I had sent from other sources, plus no less than 6 emails in the last hour. Also, Yahoo says it's NOT on their end!*
Switch email providers. Ours is probably not the only email you are missing.
- I'd rather not. And again, it hasn't been an issue for the last year-plus, and I'm NOT missing any other email.
Post a reply in this topic explaining the steps you have taken to resolve the issue, especially in regard to step 5. I will do my best to help you.
- DONE.
*To quote Yahoo:
Check if your account has any errors
Sign in to your Yahoo Mail account on a computer and send yourself an email.
(Did that as noted above)
If you get an error - address that to fix the issue.
If you don't get an error - your account is working as expected.
(No error received, so my "account is working as expected.")
Check your account settings
These settings can prevent email from getting to your Inbox:
-Spam folder - Check your spam folder to see if the email was incorrectly marked.
-Blocked address - The sender may have been blocked by mistake.
-Email filters - Check your filters to see if the email could've arrived in another folder.
-Reply-to address - Make sure your reply-to address is blank.
(Did all of the above, as noted above)
Have the sender check their account
(Doing that now)
If you didn't find anything wrong with your account, then the issue is on the sender's side.
- Scott
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The issue is on Yahoo's end. I have copied of the bounce messages they have sent. Please forward to me the message they sent you stating the error was not on their end. I will PM you a good email address to which to forward the message from Yahoo.MsTri wrote: ↑17 Jul 2018, 12:07- DONE. I HAVE been receiving email from you for over a year now and it hadn't been an issue until the website "update." I'm also not missing any other mail and have received all three test emails I had sent from other sources, plus no less than 6 emails in the last hour. Also, Yahoo says it's NOT on their end!
"Non ignara mali miseris succurrere disco." Virgil, The Aeneid
- MsTri
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Check if your account has any errors
Sign in to your Yahoo Mail account on a computer and send yourself an email.
(Did that as noted above)
If you get an error - address that to fix the issue.
If you don't get an error - your account is working as expected.
(No error received, so my "account is working as expected.")
Check your account settings
These settings can prevent email from getting to your Inbox:
-Spam folder - Check your spam folder to see if the email was incorrectly marked.
-Blocked address - The sender may have been blocked by mistake.
-Email filters - Check your filters to see if the email could've arrived in another folder.
-Reply-to address - Make sure your reply-to address is blank.
(Did all of the above, as noted above)
Have the sender check their account
(Doing that now)
If you didn't find anything wrong with your account, then the issue is on the sender's side.
- Scott
- Site Admin
- Posts: 4068
- Joined: 31 Jul 2006, 23:00
- Currently Reading: The Unbound Soul
- Bookshelf Size: 340
- Reviewer Page: onlinebookclub.org/reviews/by-scott.html
- Reading Device: B00JG8GOWU
- Publishing Contest Votes: 960
"Non ignara mali miseris succurrere disco." Virgil, The Aeneid
- MsTri
- Previous Member of the Month
- Posts: 1949
- Joined: 02 Jul 2017, 12:56
- Favorite Book: The Spirit Seeds Book 1
- Currently Reading: the Secret of Safe Passage
- Bookshelf Size: 1033
- Reviewer Page: onlinebookclub.org/reviews/by-mstri.html
- Latest Review: Suddenly Free, Vol. 1 by Yvette Carmon Davis
- Reading Device: B07HZHJGY7
- Scott
- Site Admin
- Posts: 4068
- Joined: 31 Jul 2006, 23:00
- Currently Reading: The Unbound Soul
- Bookshelf Size: 340
- Reviewer Page: onlinebookclub.org/reviews/by-scott.html
- Reading Device: B00JG8GOWU
- Publishing Contest Votes: 960
"Non ignara mali miseris succurrere disco." Virgil, The Aeneid