Defining "quickly" (Resolved)

[Curtis Jefferson]

In the notes for new members it says the following:

A flagged post will not be blocked completely but rather held for moderation. We will review the post and approve or disapprove it quickly.

It is normal to be waiting over a week for posts to be approved through the moderation queue? That doesn't seem to me to be "quickly" and it is extremely off-putting to someone who wants to get involved and engaged in the site and the forums. Getting ready to move on at this point since it seems like it's not worth my time to stick around. Just being honest.

[Melisa Jane]

In the notes for new members it says the following:

A flagged post will not be blocked completely but rather held for moderation. We will review the post and approve or disapprove it quickly.

It is normal to be waiting over a week for posts to be approved through the moderation queue? That doesn't seem to me to be "quickly" and it is extremely off-putting to someone who wants to get involved and engaged in the site and the forums. Getting ready to move on at this point since it seems like it's not worth my time to stick around. Just being honest.

Hi,

Thank you for reaching out. Please be a little more patient as moderators work on approving pending posts. After you've had more than 10 posts, your posts will no longer be held for moderation.

Thank you.
Melissa.
Official Reviewer Representative

[Curtis Jefferson]

I would suggest updating the language provided in the instructions to new users, as I note that even in the response here there was no expectation provided for how long said approvals should/could/might take. When it says posts will be approved "quickly" I would expect 24-48 hours, 72 hours max. When I'm told "quickly" and that amount of time goes by, I know I'm left wondering if a) I did something wrong or b) the site just doesn't care about prioritizing its new users/posters. I fully appreciate the moderators are doing their best to keep up, but more than a week (and counting...as I note I still have posts more than a week old that appear to not have been touched) is not "quick" and changing the instructions and wording would better manage expectations.