Repeated request to confirm download of book already downloaded and reviewed. [resolved]

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Christine Peters
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Repeated request to confirm download of book already downloaded and reviewed. [resolved]

Post by Christine Peters »

I keep receiving a mail asking me to update my status to reflect a successful download of the book selected.
I have downloaded, read and submitted a review of the book following all the guidelines and prompts.

When I follow the link in the email asking me to update the status to confirm successful download, there is nothing I can see that reflects this issue.
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Scott
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Post by Scott »

Hi,

Based on your description of events, it sounds like you may have two different email addresses and two different accounts on the website, meaning the website software sees you as two different people.

Are you sure the email address being sent the overdue status update reminders is the same email address you are using to log in? If not, I suggest logged out, and then logging in with the exact email address that was sent the overdue status update reminder.
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