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Spam folder

Post Number:#1  Postby Bighuey » 16 Oct 2011, 18:14

Why have my webmaster e mail notifications started going into my spam folder?
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Re: Spam folder

Post Number:#2  Postby Maud Fitch » 18 Oct 2011, 09:27

Sometimes if you enter the email address (e.g. this one) into your Contact address book, it will be recognised as a valid sender. Perhaps the Forum subject headings have been changed and deemed as suspicious.
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Re: Spam folder

Post Number:#3  Postby Bighuey » 18 Oct 2011, 09:45

Ill try that. It hasnt done it for a couple days now. Might have been just a glitch. Thanks, Maud.
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Re: Spam folder

Post Number:#4  Postby Scott » 18 Oct 2011, 09:54

Did they all go into the spam folder or just some of them?

Who is your email service provider?

There are many factors that can cause this to occur, some of which can be fixed at the server level (i.e. by me) and others which cannot.
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Re: Spam folder

Post Number:#5  Postby Bighuey » 18 Oct 2011, 10:12

Scott wrote:Did they all go into the spam folder or just some of them?

Who is your email service provider?

There are many factors that can cause this to occur, some of which can be fixed at the server level (i.e. by me) and others which cannot.


About half of them were going into spam and my service is Yahoo. But it hasnt done for a day or two, it may be ok now.
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Re: Spam folder

Post Number:#6  Postby Geneen Karstens » 02 May 2012, 12:09

I seem to be having the same problem as Bighuey. All of my notifications are also going into spam. I have a google email address. Really frustrating.
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Re: Spam folder

Post Number:#7  Postby Scott » 22 May 2012, 10:18

Is there no way for you to tell the Google software that it is not spam? My email client has adaptive controls, so if I mark a message as not spam it remembers for future use. Also, I can set up more specific controls.

The problem may be the amount of spambots that have previously registered with fictional email addresses or whose email accounts are no longer valid or have full mailboxes. The big clients like Google and Yahoo use the percentage of emails that bounce as an indicator of spam. So if the forum sends out a big batch of emails over to Yahoo and, for a hypothetical example, most of them go to email addresses that don't exist, have been unactive for a long time or have full mailboxes then Yahoo may mark ALL the forum's emails as spam. I have been working on this for some time, by creating a script that automatically processes bounces and deactivates and eventually deletes members whose email addresses bounce. However, depending on how forgiving these automated systems are, they may still hold previous bounces against the forum. In any case, it could be a lot worse. It is possible to get blacklisted for too many bounces, which would mean the email wouldn't even show up in your spam folder! :O Anyway, if you do try to see if there is an easy way to mark any one of the emails as 'not spam' in your client, and if so see if that causes future emails to not be put in your spam box and then see if that helps.

Alternatively, if you know how to check the full source code of the email with headers, you can send that to me (privately! for your own sake) and I can contact the server with it and see if they can give me any more information.
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Re: Spam folder

Post Number:#8  Postby Geneen Karstens » 22 May 2012, 12:30

I did as Maud suggested and added the forums email address to my contacts and I also transferred the emails from spam to the inbox and that worked for a while. Then it did it again. So I transferred them again...it straightened out and for the past couple of months things have been fine. It's impossible to communicate with Google. I've tried forty ways from Sunday and there's just no way. If I don't get the emails when I think I should, I just go to Spam. At least they aren't totally lost.
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