Blog Rewards: message saying I didn't submit a valid receipt

So that we can provide faster and better support, this forum (the "Public Suggestion Box") has been retired. Instead, please send any suggestions you have to us using the official website contact form.

This allows us to streamline our support system so that we can get to your message much faster. Instead of our support staff having to check three different places (support forum, suggestion box, and contact form messages), they know can respond to all message through one method, with that one method being the official website contact form.

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RonelleAntoinette
Posts: 28
Joined: 07 Jul 2016, 14:31
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Currently Reading: From The Sky
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Blog Rewards: message saying I didn't submit a valid receipt

Post by RonelleAntoinette »

Hi Guys,
I elected to review the Sept 13 BotD and followed all instructions. The dashboard says I didn't forward a valid reciept, but I know I did! Can you please help?
Ronelle
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Gravy
Gravymaster of Bookshelves
Posts: 39044
Joined: 27 Aug 2014, 02:02
Favorite Author: Seanan McGuire
Favorite Book: As many as there are stars in the sky
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Bookshelf Size: 1027
fav_author_id: 3249

Post by Gravy »

I'll tag @"Scott" for you :tiphat:
Pronouns: She/Her

What is grief, if not love persevering?

Grief is just love with no place to go.
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RonelleAntoinette
Posts: 28
Joined: 07 Jul 2016, 14:31
Favorite Author: Jim Butcher
Currently Reading: From The Sky
Bookshelf Size: 136
fav_author_id: 2907

Post by RonelleAntoinette »

Thanks!
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Scott
Site Admin
Posts: 4068
Joined: 31 Jul 2006, 23:00
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Currently Reading: The Unbound Soul
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Post by Scott »

Correct me if I am wrong, but I believe this was resolved already. I think the issue stemmed from the use of two different email addresses.
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid
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User avatar
Gravy
Gravymaster of Bookshelves
Posts: 39044
Joined: 27 Aug 2014, 02:02
Favorite Author: Seanan McGuire
Favorite Book: As many as there are stars in the sky
Currently Reading: The Ghost Tree
Bookshelf Size: 1027
fav_author_id: 3249

Post by Gravy »

There was another case (with a different member) here. Could be the same cause though :eusa-think:
Pronouns: She/Her

What is grief, if not love persevering?

Grief is just love with no place to go.
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