Can't upload cover photo.

So that we can provide faster and better support, this forum (the "Public Suggestion Box") has been retired. Instead, please send any suggestions you have to us using the official website contact form.

This allows us to streamline our support system so that we can get to your message much faster. Instead of our support staff having to check three different places (support forum, suggestion box, and contact form messages), they know can respond to all message through one method, with that one method being the official website contact form.

Moderator: Official Reviewer Representatives

Post Reply
User avatar
EwanStRoy
Posts: 3
Joined: 12 Jun 2014, 07:54
Bookshelf Size: 0

Can't upload cover photo.

Post by EwanStRoy »

Hi, I just signed up today, and I am hoping to get an eBook reviewed. However, I have completed everything on the check list except for the cover photo. When I click 'submit' the it loads for a few seconds then I am left with a blank white screen. I use google chrome, so i tried to re-upload it using Firefox and it didn't help. How can I get my cover photo uploaded?
Thanks.
User avatar
Scott
Site Admin
Posts: 4068
Joined: 31 Jul 2006, 23:00
Favorite Author: Eckhart Aurelius Hughes
Currently Reading: The Unbound Soul
Bookshelf Size: 340
Reviewer Page: onlinebookclub.org/reviews/by-scott.html
Reading Device: B00JG8GOWU
Publishing Contest Votes: 960
fav_author_id: 248825

Post by Scott »

I am sorry about this. I should be able to help resolve the issue.

What is the photo's file format? What's the file size of the photo? Are you sure the page wasn't still loading?
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid
User avatar
EwanStRoy
Posts: 3
Joined: 12 Jun 2014, 07:54
Bookshelf Size: 0

Post by EwanStRoy »

In Firefox it was taking over 5 mins to load with no result. In Chrome it was just a blank white page.
File format it JPEG. The size is 660KB.

-- 12 Jun 2014, 11:56 --

Is there a dimension limit?

-- 12 Jun 2014, 12:04 --

I think it was a dimension issue, I managed to get the cover uploaded.

Thanks!
User avatar
Scott
Site Admin
Posts: 4068
Joined: 31 Jul 2006, 23:00
Favorite Author: Eckhart Aurelius Hughes
Currently Reading: The Unbound Soul
Bookshelf Size: 340
Reviewer Page: onlinebookclub.org/reviews/by-scott.html
Reading Device: B00JG8GOWU
Publishing Contest Votes: 960
fav_author_id: 248825

Post by Scott »

There isn't supposed to be a dimension limit as it will just be resized. However, if the dimensions are unusual and it worked when made to be more of a typical cover size, then I would assume the software was running into a problem resizing the photo, or that it was timing out.
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid
Post Reply

Return to “Public Suggestion Box (Retired)”