Can't access books

So that we can provide faster and better support, this forum (the "Public Suggestion Box") has been retired. Instead, please send any suggestions you have to us using the official website contact form.

This allows us to streamline our support system so that we can get to your message much faster. Instead of our support staff having to check three different places (support forum, suggestion box, and contact form messages), they know can respond to all message through one method, with that one method being the official website contact form.

Moderator: Official Reviewer Representatives

WriterBLAlley
Posts: 85
Joined: 18 Mar 2014, 20:52
Bookshelf Size: 0

Re: Can't access books

Post by WriterBLAlley »

I guess it's just me then. I can't get my book reviewed, or get 'Scott' to respond in any kind of timely manner.
npandit
Posts: 398
Joined: 09 Jul 2013, 09:18
Bookshelf Size: 19
Reviewer Page: onlinebookclub.org/reviews/by-npandit.html
Latest Review: "Travel Instincts" by James C. Jensen

Post by npandit »

Don't worry, there seems to be more reviewers at this time than books available. As a level four I used to see about 15-20 books at a time. These days as a level five, I only see about two at a time. This probably goes in phases based on supply and demand, so I'm sure that there will be more opportunities for you (and the rest of us) shortly.

-- 13 May 2014, 06:22 --
gali wrote:
WriterBLAlley wrote:From my experience, even if you see books to review you can't actually download them, but when you report that you get ignored, and the author isn't informed until a month later.
This site is VERY poorly run.
That is wrong. I have downloaded many free books for review without any problem. Only once I had a problem to download a book and Scott took care of it real quick. If you have complains, please pm Scott about it.
On the two occasions out of seventeen when I had problems downloading a book, the matter was taken care of, but it did take its time to get resolved.
Latest Review: "Travel Instincts" by James C. Jensen
WriterBLAlley
Posts: 85
Joined: 18 Mar 2014, 20:52
Bookshelf Size: 0

Post by WriterBLAlley »

More reviewers than books? It took a month for me to find out the reviewer had a problem downloading my book and never read it, and since then there has been no activity, so my book has clearly been abandoned. I can't even get him to delete the file and close my account. There is definitely something wrong with this site. I don't know if he's incompetent, or using it to steal authors' works, but something isn't right when he actually posts the reviewers complaint and still doesn't act.
This is what the reviewer posted:

"I sent an error report because I couldn't download the book even though it said I did. I'm sure the book was great but they didn't get back to me in time. I'm really sorry and wish I could have read it. Thank you for your time. I don't hate it. I couldn't even start reading it."

He added this to my review request page, yet never actually contacted me about it. No attempt to fix the download, no attempt to get another person to review it, no response from my multiple attempts to contact him. I don't think 'Scott' has any interest in running this service.
npandit
Posts: 398
Joined: 09 Jul 2013, 09:18
Bookshelf Size: 19
Reviewer Page: onlinebookclub.org/reviews/by-npandit.html
Latest Review: "Travel Instincts" by James C. Jensen

Post by npandit »

WriterBLAlley wrote:More reviewers than books? It took a month for me to find out the reviewer had a problem downloading my book and never read it, and since then there has been no activity, so my book has clearly been abandoned. I can't even get him to delete the file and close my account. There is definitely something wrong with this site. I don't know if he's incompetent, or using it to steal authors' works, but something isn't right when he actually posts the reviewers complaint and still doesn't act.
This is what the reviewer posted:

"I sent an error report because I couldn't download the book even though it said I did. I'm sure the book was great but they didn't get back to me in time. I'm really sorry and wish I could have read it. Thank you for your time. I don't hate it. I couldn't even start reading it."

He added this to my review request page, yet never actually contacted me about it. No attempt to fix the download, no attempt to get another person to review it, no response from my multiple attempts to contact him. I don't think 'Scott' has any interest in running this service.
Well, I doubt it's anything sinister; I think this is a common management issue that happens when a lot of work load comes in suddenly and just one person has to put out all the fires. The only solution I can see to a problem with punctuality is to delegate work to other people when possible.

Anyway--the system that has been designed works most of the time, so it's unfortunate that your first experience with uploading a book involved a technical error and ended up being negative.

Was your book called Arbor Day? I think I remember seeing it twice on the review system, which usually happens when one person doesn't finish a review, so another person can review it. In any case, it isn't there now, so it may have been deleted from the system, as you requested.
Latest Review: "Travel Instincts" by James C. Jensen
WriterBLAlley
Posts: 85
Joined: 18 Mar 2014, 20:52
Bookshelf Size: 0

Post by WriterBLAlley »

Im sure glad he singled me out to screw over
User avatar
maddieee_lynnn
Posts: 11
Joined: 07 May 2014, 17:32
Bookshelf Size: 0
Reviewer Page: onlinebookclub.org/reviews/by-maddieee-lynnn.html

Post by maddieee_lynnn »

How do i even access books in general to review? I do not understand this site! Is there a page of books you can review or...?
User avatar
gali
Previous Member of the Month
Posts: 53652
Joined: 22 Oct 2013, 07:12
Favorite Author: Agatha Christie
Currently Reading: The Suite Life
Bookshelf Size: 2287
Reviewer Page: onlinebookclub.org/reviews/by-gali.html
Reading Device: B00I15SB16
Publishing Contest Votes: 0
fav_author_id: 2484

Post by gali »

maddieee_lynnn wrote:How do i even access books in general to review? I do not understand this site! Is there a page of books you can review or...?
Check out your Review Team Page.

Also read this:

FAQ
A retired Admin/Mod

Pronouns: She/Her

"In the case of good books, the point is not to see how many of them you can get through, but rather how many can get through to you." (Mortimer J. Adler)
Empysteele
Posts: 9
Joined: 21 May 2014, 00:07
Bookshelf Size: 0
Reviewer Page: onlinebookclub.org/reviews/by-empysteele.html

Post by Empysteele »

Interesting, the are squillions of authors waiting hat in hand to get reviews!
User avatar
Scott
Site Admin
Posts: 4068
Joined: 31 Jul 2006, 23:00
Favorite Author: Eckhart Aurelius Hughes
Currently Reading: The Unbound Soul
Bookshelf Size: 340
Reviewer Page: onlinebookclub.org/reviews/by-scott.html
Reading Device: B00JG8GOWU
Publishing Contest Votes: 960
fav_author_id: 248825

Post by Scott »

WriterBLAlley wrote:Im sure glad he singled me out to screw over
Certainly not my intention, but your matter is being addressed in it's own topic: http://forums.onlinebookclub.org/viewto ... =3&t=19237
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid
Post Reply

Return to “Public Suggestion Box (Retired)”